FAQ

Please read before using YES24 service for easier access to necessary information.

When your pacakges are returned, the refund will be issued excpet the shipping fee. Therefore, you will get a refund of only item prices.

Regarding to the returned package, there are 2 options you can choose :

1. If you want a refund, the refund will be issued without the international shipping fee (only item price will be refunded.)

2. If you want to receive the package, you need to pay the international shipping fee via Paypal invoice. You need to give us your account for receiving the invoice.

If you get a refund right after you made an order, then there must have been an error for the shipping information such as zipcode, phone number or the address.

Please check your address correctly, and re-try.

 

 

 

The albums purchased during the event period are NOT available to get refunded or change after the event period is over, but if you cancel the order during the event period, you will be able to get refunded.

If the packages are returned, the refund will not be issued. You should pay for the extra shipping fee, or the package will be discard after stored for 2 weeks in out warehouse.

Refund amounts may differ due to differences in exchange rates. Cost for shipping is deducted from your refund if the reason for your return is on you. 

 

Payments with Alipay will be refunded within 15–20 days, and those with PayPal will be refunded within 20–30 days.

If you haven't gotten the refund within a few days, please leave 1:1 consultation.